Returns and Refunds

We appreciate your shopping at Alive Oils.!!

If you’re not happy with your product purchases, notify us at customerservice@aliveoils.co.za .

Returns

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item must have the receipt or proof of purchase.

You must supply the reason for your return.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund. 

Customer Questions

Should you have any questions about returning your product purchase, go to customerservice@liveoils.co.za